Terms & Conditions

Refunds and Transfers
If for some reason your plans change, that’s fine – we understand that things happen.

If you give us 48 hours notice via email (contact@mentorwalks.com.au), we will happily transfer your ticket to a future walk. Or we can refund your ticket if there are no suitable dates available in the future, but 48 hours must be given.

If you give us less than 48 hours notice, you forfeit your ticket.

If you don’t let us know at all, and you are a “no-show” on the day, you won’t be invited back. This is because the walks are carefully curated, and if we don’t have time to plan properly, it impacts the other people in your group.

Delivery Policy
After registering online, you will receive an email confirmation containing your transaction details (to the email address(es) provided). It should arrive within 5 minutes. If this information does not arrive please check your spam folder (or promotions if you are using Gmail). Alternatively contact us and we will resend.

Security Statement
Credit Card processing for online registrations is provided by the IVVY payment gateway. They process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site are secured payments.

Prices
All prices are inclusive of GST.

Canvassing
Canvassing is prohibited at Mentor Walks events. Promotional materials may not be distributed at the event/forum except by event sponsors.

Cancellations
If we need to cancel an event for any reason, we may do so at any time before it is scheduled to begin. You will receive a full refund or you can choose to attend another walk within a 12-month period.

Theft or Injury
By purchasing a ticket to Mentor Walks you agree that we are not responsible for any theft or injury that may occur on the day / during the walk.

Privacy
We are committed to the protection of your privacy. Our aim is to provide an online environment that will ensure the information you provide to us is handled in a secure, efficient and confidential manner. By accessing our site, you accept the terms and conditions of our Privacy Policy [link to privacy policy], including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time. We encourage you to regularly review this statement to inform yourself of any amendments.